Tag Archives: CSI Awards

The NMMA announced 62 recipients of the 2019 Marine Industry Customer Satisfaction Index (CSI) Awards for excellence in customer satisfaction. Award recipients were acknowledged during the Innovation Breakfast at the 2020 Progressive Insurance Miami International Boat Show, presented by West Marine. The Marine Industry CSI Awards honor boat and engine manufacturers who actively measure customer satisfaction and pursue continuous improvement to better ...

The NMMA honored John Thommen, Founder and CEO, Ocean Marketing, Inc., with the 2019 Alan J. Freedman Memorial Leadership Award, which recognizes individuals who’ve made outstanding contributions to the marine accessories industry through leadership, creativity and personal motivation. The award was presented during the Progressive Insurance Miami International Boat Show’s annual Innovation Breakfast.   “NMMA is honored to present John Thommen with ...

Mercury Marine presented its 2018 Customer Satisfaction Index (CSI) award to a record number of dealerships this year, all who embody the highest levels of customer satisfaction. The number of dealers earning the award this year has increased more than 12 percent from a year ago. “We continually strive for service excellence and to ensure that our dealers share that ...