NORTH PALM BEACH, Fla. — Exuma Technologies recently announced an addition to its DockMaster and RVMaster products that will enable mobile communications for both sales and service personnel. ThreeClix allows dealers to respond to customer and prospect inquiries from any smartphone.
By way of Exuma’s WebConnector, leads from prospects and customer inquiries that flow into the ThreeClix mobile application can be synchronized with LeadMaster, the CRM component of DockMaster and RVMaster.
"The combination of DockMaster and ThreeClix will have a very positive impact on the efficiency of our sales team," Tom Whowell, general partner of Gordy’s Marine, said in a release. “Our sales team is constantly on the move: whether in the showroom, on the water demonstrating a boat or at a boat show. Putting a lead management system in the palm of a sales representative’s hand is far more efficient that tethering them to a computer. I would rather have them spend their valuable time in front of customers than in front of a computer terminal. I am excited for this partnership.”
“We have made a fundamental commitment to improve the customer experience of our products and services," Cam Collins, Exuma president and CEO, said in the release. “Our customers are always on the move, ranging from talking to customers on the docks, speaking with technicians in the service bays or talking to prospects on the showroom floor. Our customers need a solution that will put critical information in the hands of the people that need it, when they need it, wherever they may be located.”
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