Tag Archives: customer service

Monterey Boats awards top CSI dealers for 2015 model year

WILLISTON, Fla. – Monterey Boats is proud to announce the top ten Monterey CSI dealers for 2015. These dealers earned the highest marks from their returned customer service surveys for the 2015 model year. The awards were presented during the Monterey Boats annual dealer conference held at the Boca Raton Resort & Club in Boca Raton, Florida. The surveys rate ...

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Don’t get left in the dust of transportation evolution

Last week, Uber launched its UberBoat service in Istanbul. Passengers can now hail an UberBoat to take them across the Bosphorous River, which divides the European and Asian halves of the city. Istanbul is a city known for traffic jams, ranking second worst in the world based on the number of starts and stops per mile, and ferries crossing the ...

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Engage in Independence Day excitement

As I have counted down the days to Independence Day, I have daydreamed about all of the activities I will be able to engage in during the holiday with my nieces: roasting marshmallows, games of hide and seek, snuggling under blankets during fireworks and, most importantly of course, driving my mother-in-law’s boat around the lake. While my nieces aren’t quite ...

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Fit boating into Millennials’ financial framework

In our Reaching New Markets webinar last week, we received a number of insightful questions and comments after panelists Raul Bermudez, Lou Sandoval and Rob Youker finished their presentations. Unfortunately, as always seems to be the case with these discussions, we ran out of time to address every question and comment. However, one comment caught my eye just before we ...

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Value-based companies attract younger buyers

Courting younger buyers is certainly not easy, but one way marine businesses may be able to attract them is to highlight their values, such as eco-friendly business practices. Even if Millennials don't call themselves environmentalists, they still care about tending to the Earth. Do you sell a green brand? Is your company’s plant focused on practices that reduce waste? Does your ...

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Top 100 dealers are committed to customers

Over the past week, I was fortunate to visit three of our Top 100 dealers for the first time: Wayzata Marine in Wayzata, Minn., Oak Hill Marina in Arnolds Park, IA, and Parks Marina in Lake Okoboji, IA. You can check out photos from the Boating Industry editorial team’s Oak Hill Marina and Parks Marina visits at our Facebook and ...

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From the archives: Improving service, 50 years later

For this From the Archives, we're taking a ride in the WABAC machine to April 1965, where it appears the more things change, the more they stay the same. The editorial column: Improving customer service. Editor Charles Jones shares his thoughts on a recent column in Printers' Ink, taking the boating industry to task for poor customer service. It relates ...

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Are your new boaters ready for spring?

Those of you in snowy states are probably cheering the recent temperature increases as much as I am. I don’t know about you, but I am definitely ready to go boating again. But what about your customers who bought their first boat this past year? Are they ready? One of the most intimidating aspects of boat ownership is the maintenance, ...

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NMMA adding jet boat category to CSI program

The National Marine Manufacturer Association's Customer Satisfaction Index program will grow to 14 categories, starting with the 2014-15 program year with the addition of a jet boat category. NMMA’s CSI Awards program honors participating manufacturers who actively measure customer satisfaction and pursue continuous improvement to better serve the customer. Award recipients must achieve and maintain an independently-measured customer satisfaction standard ...

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“Hi Brian”

This weekend I purchased my first “new” car, by which I mean new to me. I am a millennial, after all. From the beginning, I knew what make and model I wanted, as well as the model year range I was hoping to buy and my rough budget. I sent inquiries about various used cars I found online, some through ...

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