Boating Industry Intelligence You Can Profit From
Seattle Boat Co. (Ranked 16 in 2006) uses a Super Tech program to motivate its technicians to high levels of efficiency. This incentive program rewards the technicians who accomplish better than 120 percent efficiency for one month or more with an additional tool bonus, gift certificates and even resort and travel rewards. More importantly, once a Super Tech reaches 120 percent efficiency for three consecutive months, he receives the benefit of a Journeyman Technician. This entry-level mechanic works side-by-side with the Super Tech receiving valuable training while assisting in any task requested. The two then work closely toward a common goal of efficiency and customer satisfaction and, almost immediately, the Super Tech escalates to 160 percent efficiency and beyond.