Share your scores

Part of creating a CSI program is getting everyone to focus on its improvement. With that in mind, report your CSI scores to your employees. Let everyone know where the dealership is doing well and where there are areas for improvement. In this case, knowledge is indeed power.

• To explore more Customer Satisfaction Best Practices, click here.
• To return to the best practices home page, click here.
• To return to the Boating Industry home page, click here.