Make no excuse
Every dealer can create an excuse for why their scores are as “low” as they are. Every dealer has a high-maintenance customer who demands attention at all times. Every dealer has product or warranty issue that causes a poor CSI score from time to time. Don’t use these as excuses. Use them as opportunities to improve by finding a way to prevent such problems.
- To explore more Customer Satisfaction Best Practices, click here.
- To return to the best practices home page, click here.
- To return to the Boating Industry home page, click here.
