Communicate with employees
Remember that your employees drive your CSI scores. Hold regular meetings with them so that as a company, you can toss around CSI improvement ideas. At The Sportsman (Ranked 65 in 2006), for example, staff regularly meets to discuss causes of customer discontent and outlines plans to change processes or to improve training to improve results.
- To explore more Customer Satisfaction Best Practices, click here.
- To return to the best practices home page, click here.
- To return to the Boating Industry home page, click here.
