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YOU set the tone for customer service
Last week, I stayed at the Rosen Plaza in Orlando. It’s a potential home for the 2010 Marine Dealer Conference…
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How trust determines who we do business with
About 10 years ago, I learned a great lesson about finding a service shop you can trust.
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What’s it all for?
The debate over the value and the use of customer satisfaction index surveys rages on, and in the heat of…
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Fostering loyalty
Editor’s note: This is the second in a series of customer-service-related blogs I’ll write to wrap up 2009. Through a…
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A ‘magical’ experience
It’s the holiday season, and it’s all about the consumer. And as a consumer, I’ve been fortunate (or unfortunate, as…
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Boating Industry’s 2009 Top 100 Photo Gallery
Welcome to the photo showcase for the 2009 Boating Industry Top 100 Dealers Club 100 Gala, brought to you by…
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Vision accomplished
Three years ago, our team here at Boating Industry had an identity crisis. We had assembled a collection of editors,…
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Your assignment: Help foster change
matt_new-mug2If you're not paying close attention, there is some news in our line-up today that could sneak by you without…
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Dealers doing better than last month, but that’s not saying much
While dealer net profits through July are off 60 percent, the rate of decline appears to be slowing. Through June,…
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Boomers go bust
It’s no secret that consumers are spending less these days and that savings rates are rising. Hidden behind this obvious…
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