customer service
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News
Mercury presents 2019 CSI Award to over 250 dealerships
Mercury Marine presented its 2019 Customer Satisfaction Index (CSI) Award to more than 250 boat dealerships that embody the highest…
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Blog Spotlight
Don’t let a potential customer walk away
I recently went to a car dealership to have my oil changed. I walked toward the lounge adjacent to the…
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Blog Spotlight
Who owns the customer?
A dealer, distributor and manufacturer all meet for lunch one afternoon. After the customary meet and greet, the question about…
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Blog Spotlight
Your wife called, she said this ad is exclusionary
Two weeks ago while driving through my suburb of Minneapolis, I passed the local bicycle shop. I’ve spent money there…
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Blogs
How to be a customer service champion
The happiness and loyalty of your customers is not something to take lightly. Conventional business wisdom, according to LinkedIn, says…
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Blogs
How long are your customers waiting on the phone?
Recently I called a dealership looking for a specific employee. The phone was answered promptly. I asked for the person…
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Blogs
How to inspire customer loyalty
While it’s not true in all cases, customer loyalty is certainly not what it used to be. With 24/7 access…
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