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MRAA names its 2017 Best Boat Dealerships

By Marine Retailers Association of the Americas

During the 2017 Marine Dealer’s Conference and Expo, the Marine Retailers Association of the Americas announced its top three boat dealerships to work for in 2017 according to employee satisfaction ratings.

The MRAA conducted surveys across dealership employees, with questions in four categories: leadership, dealership reputation, customer relations, and employee satisfaction.

Munson Ski & Marine, All Seasons Marine Works, and FB Marine Group were all recognized in front of hundreds of industry colleagues at the inaugural MRAA Awards Celebration during MDCE.

Munson Ski and Marine was named the 2017 Best Boat Dealership to Work For, as the highest-rated boat dealership in employee satisfaction. The dealership was noted for achieving perfect scores from its 17 employees on 11 of the survey’s 37 questions. The dealership’s overall employee satisfaction score of 96.7 percent was nearly a full-point higher than the next-closest dealership, and it was backed by 26 glowing comments from Munson Ski & Marine staff.

“Munson Ski and Marine is honored to win this award,” Mary Jo Munson of Munson Ski and Marine said. “We strive to provide a cohesive team and family environment to attract the best staff in the industry. We are truly blessed with our awesome team.”

Both All Seasons Marine Works and FB Marine Group also eclipsed the 95-percent satisfaction mark on overall employee satisfaction, with All Seasons Marine Works at 95.8 percent and FB Marine Group at 95.33 percent.

Employees at FB Marine Group noted that the working environment, fueled by great teammates and ownership, are what make this a Great Dealership to Work For. Managing partner Kim Sweers noted in her acceptance of the award that, “at FB Marine Group, we don’t have employees; we have teammates.

“If it weren’t for our hardworking employees, All Seasons Marine Works wouldn’t be where we are today,” added Gary Arcamone, one of the owners at All Seasons Marine Works. “It’s the best feeling to know our employees enjoy working on our team. They make us who we are.”

To be eligible for recognition through MRAA’s Great Dealerships to Work For Program, dealership employees complete employee satisfaction surveys through MRAA’s third-party system, scoring the dealership on 37 questions that impact employee satisfaction and engagement. MRAA narrows its focus to 15 of the most impactful indicators of satisfaction to come up with its ranking. In 2017, there were 51 dealership locations whose employees participated in the survey.

MRAA president Matt Gruhn said that the high amount of positive reviews from employees shows the dealership’s well-rounded approach to taking care of its employees. He said there’s a lot to be said for dealerships like these “whose employees know specifically how their work relates to the store’s success, that they feel valued, and that they feel like part of a team where everyone goes above and beyond to exceed customer expectations.”

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