VesselVanguard launches 24/7 CTAC customer support platform

VesselVanguard announced the launch of its 24/7 customer support center manned by service professionals – the Customer Technical Assistance Center. This new program had been previously launched for owners of Formula Boats and is now being offered in a tailored format to all subscribers of the VesselVanguard platform as an included service of their subscription. VesselVanguard partnered with Boat Fix, a U.S. based firm with over 25 years of experience offering similar services in Europe, to develop the program.

“We have led the way in providing peace of mind to boat-owners by transforming their boat maintenance from best guess to best practice,” said Don Hyde, founder and CEO, VesselVanguard. “The information we have on each boat and their maintenance requirements and histories perfectly positions VesselVanguard to offer first-level triage when an emergency occurs.”

“With the VesselVanguard boat profile in front of us we can observe all factors to diagnose the problem, determine a solution, and immediately assist the customer around the clock,” said Alastair Crawford, general manager, Boat Fix.

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