MyTaskit, a web-based software platform for connecting service professionals to their technicians, subcontractors and customers, announced that the number of users using the Coordination module of MyTaskit Pro grew by 63 percent in the second quarter of 2016. Overall, the Coordination user base grew triple digits in the first half of 2016 from December 2015. New customers include American Custom Yachts, Stuart, Fla.; Marina One, Deerfield Beach, Fla.; Emerald Coast Boatyard Fort Walton Beach, Fla.; Torresen Marine, Muskegon, Mich.; MacDougalls’ Cape Cod Marine Service, Falmouth, Mass., and Idaho Water Sports, Burley, Idaho.
Customers are using the Coordination module for Client Coordination, Technician Coordination, Subcontractor Coordination, Service Plan Management and Client Profile Management. Of all of these, the Technician Coordination led the growth of license sales in the second quarter. Using the Coordination module for Technician Coordination allows service managers to assign tasks from work orders to field technicians, track progress, message each other about the work, share photos and videos, log labor hours and technician comments about work performed that sync into the work order of the Operations module of MyTaskit Pro (formerly DockMaster).
“We’re eager to start using the Coordination module,” said Jeff MacDougall, general manager of MacDougalls’ Cape Cod Marine Service. “We are expecting to see significant streamlining opportunities within our technical operations, real-time coordination of repair issues, and the ability for technicians to speak their tech notes into the application, which will result in improved performance and what we expect to be all-around better service for our customers.”
“A large portion of our growth in the first half came from several new capabilities in the product, particularly the ability to organize and prioritize technician tasks replacing the constant updating of a service whiteboard. MyTaskit has made and continues to make great strides in creating a robust integration between the Coordination module and Operations module of MyTaskit Pro,” said Kevin Hutchinson, CEO and founder of MyTaskit. ”A significant number of new fields between tasks on work orders in operations are now syncing with the Coordination module for tech assignment and labor entry.”