Tag Archives: Rob Soucy

MRAA names 2021 Board of Directors

MRAA logo

The Marine Retailers Association of the Americas announced its Board of Directors for 2021, including new chairman, Rob Soucy, President of Port Harbor Marine. Soucy has served on the MRAA Board of Directors since 2006, most recently as the MRAA Vice Chairman. He replaces Joe Hoffmaster, owner of Hoffmaster’s Marina, who served two years as the Chairman and now moves ...

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Crafting new revenue streams for the year ahead

Dealers share approaches for bettering the bottom line Top dealers understand the importance of cultivating new revenue.  Planning is critical, and the path to a better bottom line often begins when the current boating season starts to wind down and thoughts turn to the year ahead.  A number of Boating Industry’s 2017 Top 20 dealers took unique approaches when it ...

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2017 Best in Class: Best Customer Service

Best Customer Service Port Harbor Marine South Portland, Maine Port Harbor Marine places customer loyalty above CSI scores when it comes to fostering a dealership service focus. “Our strategy is designed to improve the store first and then use mechanisms to insure we are getting the scores we deserve,” says Port Harbor Marine President Rob Soucy. “The first thing we work ...

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