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IMBC names 2020 day 2 keynote speaker

Dennis Snow will deliver the second-day keynote address at the International Marina & Boatyard Conference (IMBC), scheduled for January 14 – January 16, 2020, at the Broward County Convention Center, Fort Lauderdale, Fla.

His presentation, "Delivering World-Class Service: Lessons from the Mouse,” will take place on Thursday, January 16, 2020, at 9 a.m. 

Snow is recognized for his expertise in delivering the exceptional customer experience, a passion he developed through his more than twenty years of service and leadership with the Walt Disney World Company. Dennis launched a division of the Disney Institute responsible for consulting with some of the world’s largest companies including ExxonMobil, AT&T, General Motors and Coca Cola.

Snow also spent several years with the globally recognized Disney Institute, teaching corporate philosophy and best business practices to their leadership teams. He coordinated the Disney Traditions training program, which is still universally recognized as the benchmark in corporate training for their organization.

Snow is an author of several books on customer service. The newest, just released, is “Lessons from the Mouse: A Guide for Applying Disney World’s Secrets of Success to Your Organization, Career and Your Life.” 

Immediately following his keynote address, Snow will deliver a 60-minute breakout session, “Leading a Culture of Service Excellence,” where he will expand on his keynote, providing tips and takeaways for overhauling the culture in your organization to create one that is customer experience focused and fun.

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