Set a time frame

One of the MacCallum’s Boathouse Inc.’s (Ranked 94 in 2006) premier initiatives is its guarantee that no customer will be off the water for more than 24 hours during the summer.

“We either fix it within this timeframe,” says owner Peter MacCallum, “or make arrangements to deliver a loaner boat until the appropriate repair is completed.”

  • To explore more Service Department Best Practices, click here.
  • To return to the best practices home page, click here.
  • To return to the Boating Industry home page, click here.

Related Articles

Leave a Reply

Your email address will not be published. Required fields are marked *

Back to top button