Give an incentive
Skipper Bud’s (Ranked 2 in 2005) boasts an average service department efficiency of 78 percent, with some locations in the upper 80th percentile. Fueling those stats is an incredible perk that Skipper Bud’s offers its monthly top-performing service techs (and sales people): two tickets for an all-expense paid cruise, including airfare and $500 spending money.
D&R Boat World (Ranked 61 in 2005)) Owner and President Robert Barone puts $25 into a pot for every post-service boat delivery that goes smoothly — that is without something missing or a problem of any sort. But, the Green Brook, N.J.-based dealer also takes $25 out if there is a problem. And the final sum of that pot is distributed to the company’s technicians at the end of the year.
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