Don’t pass the buck
At Lynnhaven Marine (Ranked 24 in 2006), if a customer question, issue or complaint arises with you, you resolve it. Even if it is not your issue or area of responsibility.
- To explore more Customer Satisfaction Best Practices, click here.
- To return to the best practices home page, click here.
- To return to the Boating Industry home page, click here.
