Put the quick fix first

There’s nothing more frustrating for a boater than having to wait to get back on the water. Long delays in the service department, especially those for quick fixes, can turn a boater into a biker pretty quickly. A handful of dealers have come up with different names for the same solution: immediate service.

Crystal-Pierz Marine’s (Ranked 5 in 2006) Urgent Care Repair; Link Rec’s (Ranked 22 in 2006) Link Care; and Colorado Boat Center’s (Ranked 53 in 2006) Urgent Care all are designed to get customers into the service department immediately, quickly diagnose problems, fix what can be fixed and order parts for the larger jobs if necessary. The common goal is to get customers back on the water sooner. What could make a boater happier?

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