Put someone in charge

Olympic Boat Centers (Ranked 92 in 2005) uses secret shoppers to evaluate and train employees on important customer service practices. All told, employees receive as much as 150 hours of training under the watchful eye of a dedicated manager of personnel development.

• To explore more Training Best Practices, click here.
• To return to the best practices home page, click here.
• To return to the Boating Industry home page, click here.