Tag Archives: management

Managing customer communication

By Jonathan Sweet From landing sales to managing expectations in the service department, communication is essential to keeping customers happy. Poor customer communication can sink a company. It’s a simple undertaking, but one on which companies consistently fall short. Customers will quickly bail on a company that doesn’t deliver a good customer experience. Nearly two-thirds of customers rank customer experience ...

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Are you delegating enough of your work?

Are you a manager who feels swamped by all of the work you need to get done? Are you looking for ways to become more productive? You may need to start delegating more of your work. A recent study from the Harvard Business Review aimed to quantify the returns of delegation by reviewing legal partners that delegated work to associates. ...

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When employees become friends

A recent commentary column from Tom Gimbel, CEO of the LaSalle Network, caught my eye, as the conflict he addressed seemed one that I thought many marine businesses may be facing. In the column, Gimbel discusses the mistake of holding onto an employee longer than he should have, but with the added complication that this employee had become something of a ...

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Why overworking your employees almost always backfires

It's a narrative most people have become all too familiar with during the last several years: more work for fewer people that are getting paid less. Some business owners considered this a godsend -- "Hey, we can get more done for less money!" The smart ones realized that's not sustainable in the long term, as unhappy employees did poorer quality ...

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From the archives: The dealership dream team

As business picks up and you look to develop the best team at your dealership, what are some of the key practices for doing it? In this week's From the Archives, we take a look at some timeless tips for improving communication and connecting every department in your dealership. Each department within a dealership is working toward the same goal: ...

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Building brand loyalty

I am part of a group on Facebook that caters to my three nearest suburbs as an online garage sale: You post items you want to sell with photos, and someone in the group agrees to purchase and meet you somewhere in town. Users can also publish an "in search of" (ISO) post looking for specific items or services that other ...

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Reverse mentoring harvests mutual understanding

Experts have said that within the next few years, millennials will account for nearly half of the workforce in the world. Likely you already have plenty of millennial employees in your company. Millennials want constant feedback and are eager to succeed, and their career goals are typically focused on finding work that is fulfilling. Their expectations for both their employers ...

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Do you have a work best friend?

Do your employees have a work best friend? If the answer is no, you may be risking decreased productivity, a lack of passion and less loyalty to your business. Research conducted by Gallup and a joint study by management professors at the University of Pennsylvania and the University of Minnesota indicate that workplace friendships are one of the strongest predictors ...

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