Yamaha boosts service and training capabilities
KENNESAW, Ga. – Yamaha has rolled its Marine Service, Marine Technical Service, Marine Customer Relations and Marine Training into a new organization as part of the Yamaha Marine Group Company, the company reported in a statement today.
“The increase in consumer demand in recent years has enabled us to expand our service team in key areas,” said Yamaha Marine President Phil Dyskow. “The most significant changes will occur in Technical Service Training, Customer Relations, Technical Support and Regional Service Support.”
Dyskow indicated the move would have the following benefits: Technical Service Training – Increase class availability by over 50 percent and offer additional technical and service training sessions at Yamaha’s new Midwest Regional facility; Customer Relations – Establish a Marine-only customer relations department at headquarters in Kennesaw, Ga. staffed by three full-time customer relations specialists and one supervisor; Technical Support – Add additional Regional Technical Advisors’ to increase telephone support capability by 50 percent; Regional Service Support – Improve the ratio of Regional Service Representatives per dealer by increasing the number of RSR’s by 40 percent.
von Plato to lead new organization
Dyskow has chosen Yamaha veteran Claude von Plato to lead the new organization as division manager, Marine Service and Training and will report directly to Dyskow, the company reported.
von Plato has been with Yamaha Motor Corp. USA for 29 years. During this time, he served as Marine Parts and Accessory Division manager, Technical Training and Publications Division manager and Marine Service Division manager.
He is a graduate of Temple University earning a B.S. in Mechanical Engineering and lives in Acworth, Ga. von Plato is a member of the Society of Automotive Engineers and active in the NMMA Oil Certification Committee.
Dyskow concluded, “The Yamaha Marine Group is fully committed to customer satisfaction leadership within our industry. These changes are just one element of our commitment towards this end.”
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