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Tag Archives: Customer Service Index

NMMA announces 2018 dealer CSI Awards

NMMA announced boat dealer recipients of the 2018 Marine Industry Customer Satisfaction Index (CSI) Awards. The 2018 CSI Awards honor 1,340 boat dealers for excellence in customer satisfaction and 919 for excellence in customer service. For the third consecutive year, NMMA is using dealer satisfaction data collected through the Marine Industry CSI program to recognize boat dealers who actively measure ...

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