Tag Archives: Customer Service Index

Mercury Marine presented its 2019 Customer Satisfaction Index (CSI) Award to more than 250 boat dealerships that embody the highest levels of service, according to customer evaluations. “We continually strive for service excellence and to ensure that our dealers share that same vision,” said Jim Helmick, Mercury Marine director of field service development and operations. Mercury Marine measures consumers’ satisfaction ...

NMMA announced boat dealer recipients of the 2018 Marine Industry Customer Satisfaction Index (CSI) Awards. The 2018 CSI Awards honor 1,340 boat dealers for excellence in customer satisfaction and 919 for excellence in customer service. For the third consecutive year, NMMA is using dealer satisfaction data collected through the Marine Industry CSI program to recognize boat dealers who actively measure ...