Tag Archives: customer service

Last week, I stayed at the Rosen Plaza in Orlando. It’s a potential home for the 2010 Marine Dealer Conference & Expo, and we were scouting the site to determine its capability of housing this growing event. We were on a tour with two of the facility’s sales managers when I happened to notice a vacationing middle schooler wearing a ...

A week before Christmas, I was delighted to receive a $100 clothing store gift certificate as a “thank you” for a favor I’d done for a family member. After a little research, I discovered the items I wanted to purchase with it were only available online. Now, I have to admit, I’ve never purchased clothing online because I like to ...

About 10 years ago, I learned a great lesson about finding a service shop you can trust.

Recently, Crocker’s Marine announced that after 40 years, they have closed their doors. The real question now becomes, who will service their existing customers?

It was the worst of circumstances, at least for a business trip. Up since 4 ... bumpy flight ... forgot to book the rental car ... and the hotel ... and late for two of our three meetings (traffic was horrible). All I wanted — all I needed — was sleep. We Pricelined a hotel from a Starbucks. A four-star ...

I had the unfortunate need to take my wife to the doctor the other day. The unfortunate part wasn’t necessarily that she had to go to the doctor; rather, it was the doctor’s decision to thrust technology into the center of the doctor-patient relationship. Maybe you’ve experienced this. You visit the doctor, she essentially interviews you regarding the symptoms and ...