Tag Archives: customer service

Accountability goes farther

While shopping for furniture with my mom last Saturday, we decided to stop at a new restaurant in the area, Patrick’s, for lunch. My mom had eaten there once before and said something about dessert, at which point I blacked out because the next thing I remember, we were in a booth. The young man who served us, Andrew, was ...

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Building brand loyalty

I am part of a group on Facebook that caters to my three nearest suburbs as an online garage sale: You post items you want to sell with photos, and someone in the group agrees to purchase and meet you somewhere in town. Users can also publish an "in search of" (ISO) post looking for specific items or services that other ...

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Dealer Cost vs. Customer Service and Loyalty

In the end, it is not going to matter whether or not the consumer knows what a dealer pays for a boat from the manufacturer. In the end, what matters most to consumers is the level of customer service that they receive. What matters most is that the consumer feels that they received the best value for what they have purchased.

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Remember Your First Time?

While that may not be possible for every customer, it may be a good idea to try to go the extra mile with this first-time buyer by giving him or her some extra attention.

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Anticipation: The key to customer service

This past Saturday was my five-year-old’s birthday party. Nine boys and their parents had pledged to join my husband, son and I for a two-hour romp at a warehouse full of inflatable slides, rock climbing walls and even a basketball court. When we arrived 10 minutes before the party was scheduled to start, the front door was locked and no ...

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Investing where it counts

I was going about my normal boating news searches this morning when I stumbled across an article written by a stock analyst who had recently visited a handful of stores along Chicago’s Michigan Avenue. Like many of us, he has kids, and after being gone for a week on business, he was headed to the Disney store to pick up ...

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