Tag Archives: customer loyalty

How to inspire customer loyalty

While it’s not true in all cases, customer loyalty is certainly not what it used to be. With 24/7 access to the internet on mobile devices, and businesses bidding against each other for online ad space, customers can be quick to go to a competitor for a lower price or a better deal. According to insights from The Survey of ...

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Are a few dollars worth customer satisfaction and loyalty?

There’s no hiding that I am a diehard Minnesota Vikings fan. So it was no surprise when my Secret Santa/sister-in-law bought me an OYO Sports Endzone Set for Christmas. I was ecstatic! Within days I was assembling the building brick kit at home. However, one of the bricks had a minifigure’s arm stuck inside of it. Try as I might ...

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Simple steps to losing your loyal customers

You don't have to give poor customer service in order to lose customers, but it certainly helps. A personal customer service saga. The easiest way to lose your keys is to leave them somewhere. The easiest way to lose your money is at the casino. The easiest way to lose your mind is to attempt to read William Faulkner. And ...

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Not just another buzzword: The degrees of “marine engagement”

By Gary Druckenmiller, Jr., co-founder, TheOpenSea.com – In marine marketing, retaining loyal customers has always been a hard thing to do. And in the age of media fragmentation — as hundreds of technologies and thousands of Web sites compete for audience attention — the traditional siege-mentality approach to marketing is giving way to a new paradigm known as “engagement.” This ...

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