NMMA recognizes CSI Award winners, presents Alan J. Freedman Award
The Marine Industry CSI Awards honor boat and engine manufacturers who actively measure customer satisfaction and pursue continuous improvement to better serve their customers. Award recipients achieved an independently-measured standard of excellence of 90 percent or higher in customer satisfaction over the past program year, based on information provided by customers purchasing a new boat or engine during the period between January 1, 2018 and December 31, 2018. Participating manufacturers must survey all new boat buyers during this period. For this reporting period, the program surveyed 155,418 customers.
“The manufacturers honored here today illustrate the commitment it takes to provide unparalleled service to their customers and have created a culture of excellence in customer satisfaction,” noted Robert Newsome, senior vice president of strategy, engineering standards and membership for NMMA. “The 2018 CSI Award winners have proven that dedication to their customers builds brand loyalty and helps to foster lifelong boat ownership, maintaining the integrity of the U.S. recreational boating industry.”
The following companies, listed by category, were honored with 2018 CSI Awards for their efforts to increase customer satisfaction levels in the boating industry:
- Alumacraft Boat Co.
- Crestliner
- G3
- Lund Boats
- Smoker Craft, Inc.
- Tracker Boats
- Triton
- Chaparral Boats Inc.
- Forest River Marine
- Regal Marine Ind.
- Smoker Craft, Inc.
- Stingray Boats
- Nitro
- Triton
- Boston Whaler
- Chaparral Boats Inc.
- Cobia Boats
- Everglades Boats
- Formula Boats
- Grady-White Boats
- Jupiter
- Mako
- Monterey Boats
- Nitro
- Pathfinder
- Pursuit Boats
- Regal Marine Ind.
- Regulator Marine
- Robalo Boats
- Skeeter
- Southport Boats
- Sportsman Boats
- Stingray Boats
- Tiara Yachts
- Ilmor
- Indmar Marine Engines
- Pleasurecraft Engine Group
- Formula Boats
- Regal Marine Ind.
- Tiara Yachts
- Tiara Yachts
- Centurion & Supreme Boats
- Malibu Boats/Axis Wake Research
- MasterCraft Boat Company
- Nautique Boat Company, Inc.
- Skier’s Choice, Inc. – Moomba
- Skier’s Choice, Inc. – Supra
- Tige Boats
- Chaparral Boats Inc.
- Yamaha WaterCraft Group
- Honda Marine
- Suzuki Motor of America, Inc.
- Tohatsu America Corporation
- Yamaha Motor Corporation, U.S.A.
- Yamaha Watercraft Group
- Avalon\Tahoe
- Barletta Pontoon Boats
- Bennington Pontoons
- Cypress Cay
- Forest River Marine
- G3
- Harris
- Manitou
- Premier Marine
- Regency
- Smoker Craft, Inc.
- Sun Tracker
- Chaparral Boats Inc.
- Chris-Craft
- Formula Boats
- Monterey Boats
- Regal Marine Ind.
- Formula Boats
- Monterey Boats
- Regal Marine Ind.
- Volvo-Penta
