Boston Whaler dealers honored for customer satisfaction excellence
More than 60 Boston Whaler dealers were honored for excellence in customer satisfaction when the the National Marine Manufacturers Association released the results of its 2017 Customer Satisfaction Index (CSI) dealership surveys.
In total, 62 Boston Whaler dealers were recognized, receiving 82 awards for excellence in customer satisfaction in the categories of sales and service, up from 55 dealers honored last year.
“Boston Whaler would like to extend our congratulations to all of the dealers who earned CSI Awards this year,” said Whaler Director of Customer Experience Nathan Abdalian. “Our dealers are on the front lines, representing our brand day-to-day and working hard to ensure that our customers have a positive experience. The CSI Awards are a testament to their hard work and dedication.”
For the second consecutive year, the NMMA is using dealer satisfaction data collected through the Marine Industry CSI program to recognize boat dealers who actively measure customer satisfaction and pursue continuous improvements to better serve their customers.
“Boat dealers are the direct line between the customer and the manufacturer, playing an essential role in the boat ownership experience and fostering customer satisfaction. The 2017 boat dealer CSI Award recipients excel at serving boaters with a commitment to superior sales and service,” said Robert Newsome, the NMMA’s vice president of engineering standards and membership. “We thank the dealers for their dedication to their customers, ensuring that today’s boaters remain lifelong boaters.”
The 2017 CSI Award dealer recipients achieved an independently measured standard of excellence of 90 percent or higher in customer satisfaction over the past program year.
Data was collected as part of a survey of customers purchasing a new boat or engine during the period between January 1, 2017 and December 31, 2017. For this reporting period, the program surveyed more than 140,000 customers.
The following Boston Whaler dealers received a 2017 CSI Award:
Sales Award Winners
Breath’s Boats & Motors
Chalk’s Marina
Chesapeake Boat Basin
Chesapeake Whalertowne
Clemons Boats
Dry Dock Boat Sales
Ed Huck Marine Ltd.
Gage Marine
Gordon Bay Marine
Great Lakes Marine
Hampton Watercraft and Marine
Hance & Smythe Inc.
Lauderdale Marina
Lynnhaven Marine
M&P Mercury Sales – Burnaby
M&P Mercury Sales – Vancouver
MarineMax Clearwater
MarineMax Dallas
MarineMax Fort Myers
MarineMax Grand Lake
MarineMax Hall Marine – Columbia
MarineMax Houston – Seabrook
MarineMax Inc. – Bayport
MarineMax Inc. – Cocoa
MarineMax Inc. – Key Largo
MarineMax Inc. – Lake Hopatcong
MarineMax Inc. – Naples
MarineMax Inc. – Panama City Beach
MarineMax Inc. – Wrightsville Beach
MarineMax Long Island – Lindenhurst
MarineMax Palm Beach at PGA
MarineMax Pompano
MarineMax Rogers
MarineMax Russo – Hingham
MarineMax Russo – Wakefield
MarineMax Sarasota
MarineMax St. Petersburg
MarineMax Venice
MarineMax Warwick
Mau Marine Inc.
McCarthy’s Marine Sales
Morgan Marine
Nauset Marine Inc.
Outboard Motor Shop
Port Harbor Marine
Sail & Ski Center – Austin
Shep Brown’s Boat Basin
Sun Country Marine Inc.
Taylor Marine Center
Trudeau’s Sea Ray – Spokane
Trudeau’s Sea Ray – Portland
Twin Cities Marine
Watercraft Sales Inc.
York Harbor Marine Service
Service Award Winners
B&E Marine
Brookfield Bay Marina
Chesapeake Whalertowne
Clemons Boats
Colony Marine
Gordon Bay Marine
Great Lakes Marine
Gull Lake Marine
Hall Marine
Hampton Watercraft & Marine
Island Marine Center
M & P Mercury Sales – Burnaby
M & P Mercury Sales – Vancouver
MarineMax Houston
MarineMax Inc. – Lake Hopatcong
MarineMax Lake Ozark
MarineMax Pompano
MarineMax Rogers
MarineMax Sarasota
MarineMax St. Petersburg
McCarthy’s Marine Sales
Morgan Marine
Nauset Marine Inc.
Port Harbor Marine
Sail & Ski Center – San Antonio
Shep Brown’s Boat Basin
Taylor Marine Center
