MyTaskit Pro service coordination usage spikes 70 percent

MyTaskit, a software platform for connecting service professionals to their technicians and customers, announced that it has added 190 licenses for its MyTaskit Pro Coordination module, a 70 percent increase since last November. Almost half of those licenses came from existing clients expanding their use of the coordination module of MyTaskit Pro.

Some 77 additional licenses to use MyTaskit Pro came from 10 current accounts, including Northshore Yachtworks in Vancouver, B.C., Boats by George in Lake George, N.Y., Glencove Marina in Lake Ozark, Mo., Yankee Marina & Boatyard in Yarmouth, Maine, and CSR Marine in Seattle. Another 113 licenses came from 21 new clients, including Florida Yacht Management in Fort Lauderdale, Fla.; the Oxford, Md., location of Brewer Yacht Yards and Marina; Nautical Ventures in Dania Beach, Fla.; Hagadone Marine Group in Coeur d’Alene, Idaho; and Seattle Boat Co. in Seattle.

Within the MyTaskit Pro Coordination module, which is available as a free service or a subscription with enhanced features, service businesses can coordinate all repair and maintenance tasks with technicians and customers. Several business areas spurred MyTaskit’s growth, including technician coordination, subcontractor coordination (a new capability unveiled early this year), service plan management, client profile management and client coordination. Within the new subcontractor coordination feature, service pros are able to coordinate service tasks with subcontractors, enabling these businesses to see the task, along with all photos, videos and messages related to a work assignment, and then communicate and coordinate with the Pro user on the tasks. MyTaskit Pro is offered as a free service for the subcontractors.

Mike Carlson, co-founder of 26 North Yachts and Florida Yacht Management, said his businesses use MyTaskit Pro to coordinate tasks between the front office, service managers and technicians.

“A yacht management company is a dynamic environment with lots of moving parts,” Carlson said. “MyTaskit not only helps us estimate jobs more quickly but once started we can track who is working on what job and how much progress is being made.”

MyTaskit also continues to expand its cloud-based software capabilities for service businesses. For instance, the MyTaskit Pro Coordination can now support multiple tech assignments to the same work task, allowing service managers to quickly add assignments on the fly and to more seamlessly control their workflow. Service managers also have greater flexibility to cover for each other in handling tasks and assigning them. The MyTaskit Coordination module is also integrated with the MyTaskit Pro Operations module, which handles backend operations. This closely aligns technician task coordination and work order processing, as well as invoicing and accounting.

“Our progress is a reflection of MyTaskit’s true utility,” says Kevin Hutchinson, founder and CEO of MyTaskit. “Every day more marine service businesses are taking advantage of the new service coordination capabilities available; they see the future, and what a critical role MyTaskit plays in helping them carve a place for them in it.

“MyTaskit’s customer feedback has been tremendous and has helped shape the product’s new features,” Hutchinson adds. “Several of these new customers first looked at MyTaskit Pro a few months ago and can’t believe all that has been added to the product just in the past 60 to 90 days. These enhancements really drove their decisions to move forward now.”

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