MyTaskit announced Monday that it has added four new customers, and four existing customers who utilize the service coordination module of MyTaskit Pro have expanded their usage by a combined 360 percent.
MyTaskit, which announced the news at the Marine Dealer Conference & Expo, being held this week in Orlando, Fla., has recently made a series of expansion announcements. Last week it unveiled its debut in the Pacific Northwest, servicing boat yards and boat brokers from the Greater Seattle area in the U.S. to the Greater Vancouver area including Vancouver Island in British Columbia.
The customers announced Monday specialize in boat and yacht repairs, marina services, and boat sales. They are using MyTaskit for online service coordination, including task management; enhanced communication with customers and staff; and improved access to customer service information. Seven current users of the MyTaskit Pro Operations module (formerly DockMaster) are converting to the company’s Cloud solution, reducing internal technology burdens and improving uptime and support. Customers moving to the hosted solution include: Lamb's Yacht Center, Jacksonville, Fla.; Palm Beach Yacht Center, Hypoluxo, Fla.; Thunderboat Marine Service Center, Dania Beach, Fla.; Bonita Boat Center, Bonita Springs, Fla.; InterMarine, Fort Lauderdale, Fla.; Demopolis Yacht Basin, Demopolis, Ala., and Vintage Marine, Dana Point, Calif.
Boating professionals who have signed up to coordinate service tasks with customers and technicians online using the Coordination module of MyTaskit Pro include: Marine Professionals Inc. in Fort Lauderdale, Fla. and Horizon Power Catamarans in Coral Springs, Fla. In addition, four existing Coordination customers added more users: Bluewater Yacht Sales, Beaufort, N.C.; Florida Yacht Management, Fort Lauderdale, Fla.; Whiticar Boat Works, Stuart, Fla.; and Yankee Marina & Boatyard, Yarmouth, Maine. Two Fort Lauderdale-based businesses signed up as new customers for the MyTaskit Pro Operations module using the hosted solution: Florida Yacht Management and Lauderdale Marine. They will access the module’s financial management, work order processing, inventory management, point of sale, marina management and sales management tools.
Service managers can also ‘Taskit’ to field technicians for complete coordination of service. They can upload photos or videos to make it clear what needs to be done, or they can proactively trigger automatic service alerts with customers based on personalized service plans, establishing an ongoing dialogue and a higher level of customer service.
“On their own the MyTaskit Pro Coordination and Operations modules bring a lot of value, but as an integrated solution it can truly help us streamline our business,” said Mike Carlson, Owner of 26 North Yachts and Florida Yacht Management. Co-owner Nicholas Scherb added, “The combination of both products allows our team to coordinate tasks both internally and with our clients.”
Lake Powell Resorts, a new Coordination customer earlier this year, is excited about how MyTaskit is helping improve their business. “We’re excited that everyday business will be more fluid and efficient by using MyTaskit Coordination,” said Nikki Boyce, Office Manager at Lake Powell Resorts. “Our customers as well as our internal processes are going to be served very well with the application and that makes us happy.”
“Our growth continues unabated because MyTaskit’s service coordination tools resonate with our customers,” says Kevin Hutchinson, founder and CEO of MyTaskit. “On the heels of our successful Northwest expansion, we’re gaining more ground every day in our existing markets. In addition to our service industry customers we have thousands of consumers and boat owners using MyTaskit to manage their boats, coordinate service online, and organize their daily lives.”