HOBE SOUND, Fla. – My-Villages, a leading technology provider for consumers and service professionals, today announced that it has signed up four new boating businesses for The Boat Village Professional. The new customers, which include marinas and service yards in the Northeast, Midatlantic and Southeast U.S., will use The Boat Village Professional to better communicate with their customers, coordinate tasks and elevate their overall service delivery.
“The Boat Village provides service pros with a streamlined way to communicate with customers and deliver premier customer service and support, while offering customers greater input, control and visibility over their on-board equipment,” said Kevin Hutchinson, the founder and CEO of My-Villages, creator of The Boat Village. “We are seeing a significant uptick in The Boat Village adoption as marine businesses realize that it is an excellent tool for delivering superior service, building customer loyalty, and ultimately, more consistent revenue.”
New Midatlantic customers for The Boat Village Professional include Dean’s Yacht Services in Annapolis, Md., and Ocean Marine Yacht Center in Portsmouth, Va. New customers in the Southeast include Sunset Harbour Yacht Club in Miami, Fla., and 360 Yacht in Boca Raton, Fla. In New England, Boston Boat Works in East Boston, Mass. has also signed on for The Boat Village Professional.
Service pros can easily receive task requests directly from their boating customers, or post tasks for customer review and approval. The Boat Village will also proactively remind customers when service is coming due based on manufacturers recommendations or the service pro’s own maintenance plan for that customer. These and other functions allow boat businesses to take their service to a new level, enhancing their customer communication, responsiveness and attention to detail.
“We chose The Boat Village because it will allow us to vastly simplify our customer communication and task management,” said Guy Gauvin, service manager at Boston Boat Works. “We will now receive customer requests and information via The Boat Village platform, reducing the need for multiple emails, faxes, voicemails and text messages. This will save everyone time and boost our productivity, which is great for improving customer satisfaction.”
Dean’s Yacht Services’ Jim Dean added, “One of the things we liked about The Boat Village Pro is that it was designed specifically for service companies and their customers. Our work is highly task-oriented, and the platform does a great job of allowing us, and our customers, to log important tasks. We can then map work hours against that task, and transmit that information through to billing. The Boat Village makes everything more efficient, allowing us to spend more time with our customers.”
For boat owners, The Boat Village is available as an iPad app. The app is the first in the industry to make it easy to coordinate service and troubleshoot issues while out on the water without an Internet connection.
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