1 p.m., Tuesday, Nov. 8
The Art of the Service Walk-Around, with Greg Schneider
The service walk-around is more than a simple opportunity to admire a customer’s boat. It’s about opening the door for you to help make their boating experience more enjoyable — and to make more money in service. In this session, you’ll learn the four reasons for completing a walk-around on every boat that comes in, the “how to” of a proper walk-around, the seven tools you’ll need to be successful, and the perfect time to implement the walk-around. You’ll leave this session with word tracks, tools, processes and the confidence to make the walk-around into a habit.