8 a.m., Wednesday, Nov. 9
Hiring (and Retaining) Top Performers, with Neal Harrell
As service departments begin writing more business, many companies will begin the (re)hiring process. This session will provide specific recommendations and tips for finding and hiring employees at all levels who fit your culture — using today’s technologies and addressing how social media is changing the game. It will provide tips for what to look for in resumes; effective interviewing; and once hired, how to retain top talent. It will also review industry wide hiring trends within the service sector and what compensation packages are attracting the top talent.