Tighten your schedule

When it comes to measuring CSI, the timeliness of your contact affects scores. The longer you wait to contact them or send them the survey, the more opportunity there is for something to go wrong and decrease satisfaction. Make a schedule with tight yet realistic timeframes and stick to it. That, alone, could help with your CSI scores.

  • To explore more Follow-Up Best Practices, click here.
  • To return to the best practices home page, click here.
  • To return to the Boating Industry home page, click here.

Related Articles

Leave a Reply

Your email address will not be published. Required fields are marked *

Back to top button