Make it personal

Omaha Marine Center (Ranked 84 in 2006) has seen CSI and repeat business improvements through a follow-up system that ensures every customer receives a thank-you letter, pro-shop discounts, a store satisfaction survey, a personal letter from the owner and a birthday card with a gift.

• To explore more Follow-Up Best Practices, click here.
• To return to the best practices home page, click here.
• To return to the Boating Industry home page, click here.