MINNEAPOLIS, Minn. – Genmar Holdings, Inc.’ subsidiary Larson/Glastron Boats, Inc. has been certified for the International Organization for Standardization’s (ISO) newest registration, ISO 9001:2000, the boat builder reported in a statement Friday.
ISO 9001, the most comprehensive of all ISO standards, is a set of five universal standards for a quality assurance system that is accepted around the world. The ISO 9001 standard contains 20 elements and is used to attest that the Larson/Glastron quality system, from the initial design of the boat through manufacturing, delivery and service, meets the world criteria for quality system requirements that cover all aspects of the company, according to Genmar.
The ISO 9001:2000 registration differs from the 1994 version because of greater emphasis on customer satisfaction, continual improvement and a sound, systematic approach to business, the boat builder reported.
Larson/Glastron, which Genmar says is the first marine company to have an ISO-registered customer service department, earned its ISO 9001:1994 registration in April 2002. The ISO requires all ISO-registered companies to be reviewed every six months for ISO standard compliance.
"The ISO 9001:2000 registration says that you build a good product in a systematic way," said Larson/Glastron President Jeff Olson. "We have developed and implemented excellent management and customer service systems. That’s what we’re demonstrating to the world."
Wellcraft Marine became the first Genmar brand to earn its ISO 9001 Registration in May 2001, Genmar reported. That registration also extends to Aquasport and Hydra-Sports, two other Genmar brands manufactured at the Genmar facility in Sarasota, Fla.
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