ADP Lightspeed tech support reports 96% customer satisfaction

SALT LAKE CITY — Dealer management solutions provider ADP Lightspeed reported this week that its technical support team received 96 percent satisfaction in a recent survey.

ADP Lightspeed surveys clients on a regular basis through a third party (in this case, Synergy Solutions of Bemidji, Minn.) to gauge satisfaction levels. The most recent survey process began in November and revealed an 11 percent increase in dealers who were very satisfied or satisfied with the level of support they received from ADP Lightspeed, the company said.

“We are very excited about the results of the survey,” Dan Jacobson, director of client services, said in a release. “Technical support is a vital part of the services ADP Lightspeed provides. This past year we have made major investments in the training of our support representatives, upgraded our phone systems, and implemented new service processes to ensure our customers receive fast, reliable, and professional support. We see this as an excellent indication that we are on the right path and plan to make additional improvements to continue to deliver high satisfaction levels.”

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