Features
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Planning for Profits
The theory of survival of the fittest has taken on a whole new meaning of late, as companies across the…
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Use shop efficiency
Use shop efficiency Track it. Billable hours divided by technician hours…it’s that easy. Guesstimation won’t really tell you who the…
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Get the customer-eye view
Get the customer-eye view A CSI survey benefits the service department just as much as the sales department. In both…
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Start a comeback log
Start a comeback log Comebacks, known as the scarlet letter of service departments, can actually be an incredibly powerful tool.…
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Control the quality
Control the quality While “get the job done right the first time,” is the motto of many boat shops, it’s…
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Start an express service program
Start an express service program Service work comes in all sizes, from routine maintenance and quick fixes to major overhauls.…
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Gather
Gather Regular meetings involving all service personnel help ensure everyone is on the same page and provide an opportunity for…
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Schedule Smartly
Schedule smartly A lot of time can be saved and therefore technician efficiency improved by taking a closer look at…
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Create a package deal
Create a package deal Over time, you’ve probably noticed certain service trends: many customers who purchase an oil change want…
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Go mobile
Go mobile In a world that demands convenience at every turn, marine service technicians are taking repair to the customers…
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