Author Archives: ByRobBrown,ClarkMarine,Partner/Owner

Creating a coherent team

In business, a digit defines everything and everyone. To ignore individual technician efficiency, which many believe is essential to a well-run service department, kind of flies in the face of success it would seem. But that’s what we do, and we have been successful. Individual technician efficiency can be determined in a variety of ways. One being comparison of actual ...

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