The BI Weekly 5 is a collection of news, tips and data affecting the boating industry this week. Be sure to look for the BI Weekly 5 every Tuesday on BoatingIndustry.com.
1. Upstate New York boat show sets record
Attendance at the Great Upstate Boat Show was up 28 percent this year and sales were up 44 percent, the Eastern New York Marine Trades Association reported. Last year, attendance increased 24 percent.
2. Anti-anchoring legislation defeated in Florida
Legislation that would have made it difficult to have a consistent statewide approach to anchoring laws has been defeated after the industry worked against it, BoatUS reported.
The amendments would have “lead to a patchwork quilt of anchoring restrictions and exposed boaters and legitimate cruisers to citations and fines,” the association said.
3. Minimum wage increase blocked
A federal minimum wage increase supported by Democrats but opposed by Republicans failed to garner the necessary support in the U.S. Senate.
Democrat leadership promised to reintroduce the proposal, and several states are considering or have already passed minimum wage increases.
4. 3 Steps to turning an angry customer into a raging fan
In this age of social media and review sites, an upset customer can do more damage than ever. Inc. offers some advice on turning that customer around.
5. Even older users have smartphones
Not sure why your website has to be mobile optimized or have a responsive design? Even the core boat-buying baby boomer customer has a smartphone these days. In fact, more than half of phone users 55+ now have a smartphone, according to new numbers from Nielsen.