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22 ways to make customers feel valued

The famed author Thomas Merton said we value people, not for who they are but for their usefulness. This is the same mistake companies make with customers. They value them for their usefulness — for what they spend. Customers see it differently — quite differently. As Gallup, Inc. researchers point out in commenting on the economy, “Consumers are spending money, ...

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Present your way to the top

It’s easy to understand why so many otherwise capable people are distressed, anxiety-ridden and almost paralyzed if they’re called upon to make a presentation — even a friendly audience of three — let alone 300. They often reveal how they feel by starting out with “I only wish I had more time to prepare” or “I’m not really good at ...

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Q&A with Jack Springer and Paxson St. Clair

Last month, Malibu Boats announced it had entered an agreement to acquire Cobalt Boats, which officially closed on July 6. The agreement had been in the works since around the beginning of 2017 and the two companies moved quickly and efficiently through the due diligence process. Cobalt offers a surf package with the Volvo Penta Forward Drive engine, and Malibu’s ...

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Economic Snapshot: Builder confidence drops in June

This month’s housing market index is the lowest reading since November 2016. Housing market index Builder confidence slipped two points to a level of 64 in July, from a downwardly revised June reading on the National Association of Home Builders/Wells Fargo Housing Market Index. “Our members are telling us they are growing increasingly concerned over rising material prices, particularly lumber,” ...

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Info-Link: Slow boat sales growth in June

Boat sales grew in June, albeit at a slower rate, according to the latest Info-Link Bellwether report. According to Info-Link, the Bellwether report tracks sales of powerboats across the country based on new U.S. boat registrations on a rolling 12-month basis. Bellwether states are geographically dispersed states representing roughly half of the US boat market (varies by market segment and ...

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Marine dealers positive on 60th ICAST

Marine equipment manufacturers who exhibited at the 60th annual ICAST were generally pleased with their results at the world’s largest fishing tackle trade show, held last week at the Orange County Convention Center in Orlando. The 2017 show opened to heavy crowds of dealers and tackle industry professionals from 73 different countries. Exhibition space at the show sold out in ...

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Weekly 5: Recreational boating leaders hold Capitol Hill Briefings

The BI Weekly 5 is a collection of tips, news and data affecting the boating industry this week. Be sure to look for the BI Weekly 5 every week on BoatingIndustry.com. 1. Recreational Boating Leaders Hold Capitol Hill Briefings on Boating Safety and Infrastructure The National Marine Manufacturers Association announced that industry leaders held briefings in conjunction with the Congressional ...

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16 people that will throw you off course

Most of us work at finding ways to do a better job, advance in a career, and become more successful. That’s commendable, but we may differ on how to go about getting there. While most are straightforward, tackling one challenge after another, others do it differently and their actions leave marks that affect our success. Most of us can’t choose ...

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Economic Snapshot: Job openings decrease in May

Though job openings decreased in May, the number of hires increased by nearly half a million. JOLTS The number of job openings decreased by 301,000 to 5.7 million on the last business day of May, the U.S. Bureau of Labor Statistics reported, and the job openings rate was 3.7 percent. The number of job openings decreased for total private (-283,000) ...

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Ethanol still a significant challenge, survey says

Growing number of readers report ethanol-related problems Despite efforts to educate boaters about concerns over ethanol in general and E15 in particular, those in the industry are seeing a growing number of problems caused by the fuel. That’s according to the latest Boating Industry reader survey. We surveyed our readers via email in May to find out more about their ...

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