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Author Archives: swadmin

Maine Boatbuilders Show begins later this week

PORTLAND, Maine — The 24th annual Maine Boatbuilders Show will run from March 18 to 20 at the Portland Yacht Services location. The show typically features boats in the full range of sizes, materials and propulsion methods as well as accessories, lectures and seminars. This year, the event will also have a restored 1916 built 53 foot "P" Class racing ...

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At the helm: Better late than never

Over the years, Boating Industry’s editors have often marveled at how much we’ve learned from the Top 100 Dealers. The window they’ve allowed us into how they operate their dealerships has helped us become better in our business as well. You’d think, then, after so many years of reading about leading retailers’ strategies to measure and improve their customer satisfaction, ...

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Get on track with your customers

Ordering a hot pizza on a cold winter night always sounds like a good idea. But the actual experience often doesn’t live up to expectations. It’s not that different than the boat service business. You place your order, and they give you an estimated delivery time, but you don’t really know when you’re going to get your dinner. By the ...

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Grab hold of your future success: Grand Bay Marine

Boating Industry editors visited Grand Bay Marine, Traverse City, Mich., in January to get the dealership’s perspective on the year ahead. Here is an interview with dealership president Liz Carney. Boating Industry: How do you expect the boating industry to perform in 2011? I expect the boating industry to experience an increase over 2010 by at least 5 percent. This ...

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The Web: It’s all about results

The dramatic growth of the Internet has created significant opportunity for companies to grow their businesses. WatchCaptain recognizes the opportunity and is shifting its focus to help its customer base gain the maximum benefits from this growing medium. Last summer, the company exited the software development and support business with the sale of its marine management software systems to Alliance ...

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A look at the new Marine Connection

Calling it “the right place at the right time,” Danny Goldenberg and partner John Kutuk purchased Palm Beach, Fla.’s Marine Connection two months ago and are currently working to grow the dealership’s presence in the South Florida market. The new owners, who became boat dealers in 2006 when they formed Super Boats & Yachts LLC in Fort Lauderdale to sell ...

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Q&A: Budgeting for growth

Boating Industry editors spoke to Travis and Cathy Hayes, co-owners of Hayes Marine in Appling, Ga., about their perspective on the year ahead. Boating Industry: How do you expect the boating industry to perform in 2011? We are staffing and budgeting for a 15- to 20-percent increase in overall revenue, including new and used boat sales and service. Three weeks ...

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Follow the succession planning leaders

When it comes to succession planning, all of the marine businesses in our industry are in the same boat. That is, every single business needs one, whether the owners are in their 20s or their 60s. And many businesses that already have a plan need a better one. That’s because most executives have a very narrow definition of succession planning. ...

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Succession Case Study: M&P Mercury Sales Ltd.

Having navigated a two-family partnership buyout over the past decade, M&P Mercury Sales Owner and President Bob Pappajohn has already started planning for the next succession. And it’s not just the next generation of family ownership he’s working on. The company’s new plan is designed to reduce risk in all areas of the business while improving staff morale and providing ...

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Finding the balance between family and business

Managing the relationships between your business and your family is key to developing an effective succession plan. Most people have the luxury of leaving their work at the office and are able to keep their private lives somewhat separate from their jobs. When you work with your family members, however, those two worlds will inevitably overlap. Learning to successfully manage ...

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